Refund Policy

Returns & Refund Policy

Returns will be only accepted if the product is not working or received in damaged condition. We can't accept returns if you just don't like the product

Returns

Our returns policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.
    Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
    Any item that is returned more than 10 days after delivery will not be eligible.

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    We have two types of returns Policy. 
    • Self Return - The customer has to send the product to our warehouse through any courier. Once we receive the product and verify, We will process the full refund. (Address will be provided to the customer's email). Customers have to pay the shipping cost to return.
    • Company Return - We will arrange the pickup from customer's address. Once we receive the product and verify it, We will send you 80% of your order amount as a refund ( We can not refund shipping and handling fees)

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at support@Anashoppers.com.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Anashoppers.com.

    Shipping

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over ₹1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Wrong Or Missing Item

    In case of wrong or missing items , we will need a complete unboxing Video of our package in which everything should be clearly visible like

    - Label

    - Product/Item

    Any claim without the unboxing Video will be considered INVALID.

    COD (Cash On Delivery) Refund Policy

    The refund will proceed through NEFT/IMPS bank transfer for the payments made through COD for any order. Custome has to provide their bank account details to proceed with the refund. All the provided data will be kept confidential and private. The company will not disclose it publically we only use this information to proceed the refund.

    COD (Cash On Delivery) Refund Process

    Refunds will only proceed if the product is not working or received in damaged condition. After the return & refund request approved, the customer's have to send the product back to our warehouse (Address will be provided to the customer's email). Customers will pay the shipping cost to return (Not refundable by the company)

    Once your return is received and inspected, customers will receive an online form link to submit their bank account details. The refund will transfer** to that particular bank account.

    ** Subject to approval